Customer Success Manager

Responsibilities

• Onboard new artisans and guide them through the platform
• Provide customer support via email, chat, and phone
• Gather feedback and advocate for user needs with product team
• Organize local events and community engagement initiatives
• Monitor satisfaction metrics and resolve issues proactively

Requirements

• 1-2 years customer-facing experience (support, success, or sales)
• Excellent communication skills in French and English
• Empathy, patience, and problem-solving mindset
• Familiarity with CRM tools (HubSpot, Intercom, or similar)
• Based in or willing to relocate to Abidjan, Côte d'Ivoire

Nice to Have

• Experience in e-commerce or marketplace operations
• Knowledge of local artisan communities
• Social media and community management skills
• Understanding of cross-border logistics

Tech Stack